Mayo Clinic has a reputation as one of the best medical facilities in the United States. Over 100 years old, it has defied many of the traps that long-tenured businesses fall into. As a service-oritented business, it is a unique case study, and this book presents that study.

If you are in a service business, there are a lot of lessons to take away from reading Management Lessons from Mayo Clinic. There are few services businesses as complex as medical care, and if Mayo Clinic has got it figured out, your business can probably benefit from these lessons as well.

I’m not exaggerating when I say that this is one of my all time favorite books. EVER. It is so straight forward and obvious, yet so eye-opening and easy to implement. We all deal with having too much to do – our day job, special projects, and fire-drills that came out of nowhere. The methodology in this book for getting it all under control can dramatically change the way you do business. In addition, the website that accompanies the book has a lot of great, useful resources.