Every job has a process – whether it is well documented or not, effective or not, enforced or not. And, whether you are the kind of person who likes process or not, you still follow a process. For those of you who get itchy when talking about a process, we might also call it guidelines. You have some set of guidelines you use to get yourself from point A to point B each day.
I have a saying that I say frequently to my team: trust the process.
What I mean when I say it is that, when you question why something is the way it is, you must trust that the process handled it appropriately, and therefore there is a good reason for it.
Trust that there are rules and guidelines in place to help get each process from point A to point B in a manner that results in the best possible solution given the situation.
Trusting the process doesn’t mean that there is no room for improvement. To design a process you can trust, there are a few guidelines you can follow.
Apply the rules at decision points
First, make sure the rules or guidelines that are applied at decision points are at the right decision points. In other words, in any process there are going to be critical decision points and not critical decision points. In order to be effective, rules should only be applied at the critical ones.
Make the rules specific to the audience
Next rules or guidelines need to be tailored to the people who will use them rather than being too general. Many times, rules get designed – or I should say over designed – because the designer wants to cover every possible scenario that could ever occur. This dilutes the importance of the rule and inevitably people start to ignore it or have trouble understanding how to apply it in their situation.
Make sure the rules stand up to scrutiny
Good rules in a process are built on a foundation that stands up to scrutiny. The reason that rules are put in place is because:
So, think about your process and the rules or guidelines that help ensure that you can trust the process. Are the rules at the critical decisions points.? Do they help navigate situations where there isn’t a clear right answer? Are they specific enough to give direction or have they been diluted to try and account for every eventuality?
Building in rules that allow you to trust the process will make everyone involved more efficient.
I teach people how to thrive at work. Let's connect on LinkedIn
Listen and subscribe wherever you enjoy your podcasts, including: