In this episode, I’m talking with Susan Wolfgang about why it is important to have a customer experience mindset regardless of the position your hold at your company. Customer experience is sometimes misunderstood, and Susan gives us a master class on the subject.
If you have one take away from this episode, it should be ‘does your customer have a seat at the table?’ In the episode, we talk about the important of understanding the full process. You might learn more from Episode 11 where I covered this topic in more detail: Episode 11: System vs Process If you want to hear more episodes about Customer Experience, check out our Customer Experience Curriculum. Help us spread the word:
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In this episode, I’m talking with Luke Mentzer about how each of us can look at our process and improve it in order to reduce the pain points you are feeling in your process. If you have a process that you think could be improved, you’ll get some great practical tips from Luke about how you can make improvements starting this week.
Episode 11: System vs Process Help us spread the word:
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This week we get a lot of great tips about networking and building relationships from Steph Neu. Networking is such an important skill for anyone - regardless of what you do for your career. You are certainly going to have some actionable tips you can put into place this week!
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What are your best tips for presentation skills? This is the question we cover this week with Diana Acuna. Whether you are presenting to 1 person or 100, having some basic presentation skills is going to make you more successful in your career. Diana has a lot of great tips for you.
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PMO COachI teach people how to thrive at work. Let's connect on LinkedIn SubscribeListen and subscribe wherever you enjoy your podcasts, including:
Book LinksPlease note: wherever I reference a book the link is an Amazon affiliate link. Your cost is the same, but a small portion of your purchase comes back to me to help offset the costs of the podcast. I've also got a list of all of the books I read that you can peruse.
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