In this episode, I’m talking with Susan Wolfgang about why it is important to have a customer experience mindset regardless of the position your hold at your company. Customer experience is sometimes misunderstood, and Susan gives us a master class on the subject.
If you have one take away from this episode, it should be ‘does your customer have a seat at the table?’
 
In the episode, we talk about the important of understanding the full process. You might learn more from Episode 11 where I covered this topic in more detail:
Episode 11: System vs Process
 
If you want to hear more episodes about Customer Experience, check out our Customer Experience Curriculum.

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What You'll Learn in this Episode:

• What is Customer Experience and why it is important
• Why customer loyalty is important
• How customers look at your company
• How you can have a customer mindset in any role
• Why it is important to think through the entire system before making policy or process changes

In this episode, I’m talking with Luke Mentzer about how each of us can look at our process and improve it in order to reduce the pain points you are feeling in your process. If you have a process that you think could be improved, you’ll get some great practical tips from Luke about how you can make improvements starting this week.
 
Episode 11: System vs Process
 
Help us spread the word:

• Share this episode with your LinkedIn contacts. Go to our LinkedIn page, select a post, and hit share.
• Subscribe to the podcast on Apple Podcasts
• Add us to your playlist on Spotify
• Subscribe to the podcast on Stitcher
• Invite me to your next team meeting
• Improve your productivity with my Productivity Journal

What You'll Learn in this Episode:

• How to look at your process holistically when improving your process
• Why it is important to consider the constraints for the individual pieces of the process
• How to get buy-in from other stakeholders when you want to change your process

This week we get a lot of great tips about networking and building relationships from Steph Neu. Networking is such an important skill for anyone - regardless of what you do for your career. You are certainly going to have some actionable tips you can put into place this week!

Help us spread the word:

• Share this episode with your LinkedIn contacts. Go to our LinkedIn page, select a post, and hit share.
• Subscribe to the podcast on Apple Podcasts
• Add us to your playlist on Spotify
• Subscribe to the podcast on Stitcher
• Invite me to your next team meeting
• Improve your productivity with my Productivity Journal

What You'll Learn:

• How to keep the conversation going when you meet someone new
• Why listening is so important when building a relationship
• Why it is important to show gratitude
• That networking isn't just for extroverts!

What are your best tips for presentation skills? This is the question we cover this week with Diana Acuna. Whether you are presenting to 1 person or 100, having some basic presentation skills is going to make you more successful in your career. Diana has a lot of great tips for you.

​Help us spread the word:

• Share this episode with your LinkedIn contacts. Go to our LinkedIn page, select a post, and hit share.
• Subscribe to the podcast on Apple Podcasts
• Add us to your playlist on Spotify
• Subscribe to the podcast on Stitcher
• Invite me to your next team meeting
• Improve your productivity with my Productivity Journal

What You'll Learn in this Episode:

• How to prepare for a presentation
• Why practicing before giving a presentation is important